The 13th Colony, more than a website - a destination.
The 13th Colony is proud to offer you the very best in customer service. Our customers are the
heart of our business and we appreciate each and every one of you!
We work very hard to bring you wonderful and unique treasures for your country home. We do
not work out of our basement, we are not just a website. The 13th Colony is not a hobby,
it is a family owned small business that supports several families.
We have a beautiful store that is open year round. We also have an additional
building, our Liberty Barn which is home of Elizabeth's Woolery. We aren't
going anywhere! When you make a purchase from The 13th Colony you are supporting a
small town business in the heart of America.
I thank you for your business and support and my employees also thank you.
Remember: All of our prices include shipping, we have a 14 day return policy and our number 1 goal is to make you happy.
Click on any of the headings below to view more information.
If you would like to use our 90 day lay-a-way option please contact us to make the arrangements.
International orders are welcome as well as orders from Alaska & Hawaii! Please call or email us with a list of what you would like to purchase and the complete address we will be shipping to. We will then be able to calculate the additional shipping charges for you via the United States Postal Service.
Please use our secure online shopping cart to place your order. Simply click the "Add to Cart" button to add an item to your order. Make sure you specify quantity and also other options if applicable prior to adding item to your cart. You can always edit your cart and make any changes necessary. If at any time you want to see what is in your cart simply look for the "View Cart" option on the left hand side of your screen under the Catalog listings. Once your order is complete and you wish to check out simply click the "View Cart" option, review your order and click on the "Check Out" link and follow the simple directions. If you should experience any problems or difficulties placing your order please do not hesitate to contact us. We are more than happy to answer any questions you may have and if you prefer we would be happy to take your order over the phone.
Our shoppe hours are Tuesday through Saturday 10 - 4 Central Standard Time. If calling after hours please leave a message and we will get back to you as soon as possible!
Once your order has been placed you will receive a confirmation email stating that your order has been received. We will follow up with an additional email letting you know when your items will be shipped. All in stock items will ship within 1 business day. If an item is out of stock; you will be notified of the estimated shipping date. We work very hard to insure all orders are processed and shipped in a timely and reliable manner. **Please note** if you would like your order to be signed for upon delivery please call or email the shop, or leave instructions in the comments box at checkout. There will be an additional fee for this service.
The 13th Colony is not just a website but also a retail store causing our inventory to change hourly. We do our very best to ship the vast majority of orders within 24 hours. However due to product availability and demand some items will take longer to receive. We will email you within 1 business day to let you know if your order has shipped or if there will be a delay in any of the product(s) within your order. If for any reason you do not wish to wait your money will be fully refunded immediately. Thank you for your understanding.
For your security we use the PayPal Secure System to process all credit card and PayPal orders and The 13th Colony retains no credit card information. If using your PayPal account you have the option of paying with Mastercard, Visa, Discover, American Express, Debit Card or Bill ME Later! YOU DO NOT NEED A PAYPAL ACCOUNT, you can use your credit or debit card, simply select "Pay with Credit or Debit card" on the lower part of the PayPal screen.
We also accept personal checks*, cashier checks and money orders. Payment must be received within 7 days of date order was placed. Please keep in mind that orders placed with a personal check will not ship until the check has cleared the bank. *All returned personal checks will incur a $30.00 service charge.
Wisconsin Residents will be charged 5.5% sales tax.
If for any reason you are not satisfied with your purchase, you may return it within 14 days from the date your order shipped for a full refund less our cost of shipping the order to you. We only charge you EXACTLY what it cost us to ship the order to you. Locate and include your packing receipt with the return merchandise. Return shipping is the responsibility of the purchaser. All items must be returned in their original condition. Sale items, Seasonal items, Books, Patterns and Antiques are non-returnable. Custom orders are also non-returnable. If you purchase a "custom" item we will notify you in an email of this policy and you have the right to cancel any custom order within 5 days of order receipt.
Any returns made after our 14 day return policy will incur a 10% restocking fee & the remaining will be issued as store credit.
Returns made via the United States Post Office:
The 13th Colony, LLC
PO Box 615
Minocqua, WI 54548
Returns made via Fed Ex or UPS:
The 13th Colony, LLC
7735 US Highway 51 S.
Minocqua, WI 54548
Please take the time to inspect your order and make sure it is correct. If any merchandise has been damaged in shipping please contact us immediately at 866-926-5669 (toll free) and save all packaging material. All items are carefully packaged with every effort to guard against damage and are insured for the full purchase price of the item(s). If your item shipped via UPS or Fed Ex we are able to handle the claim but you must keep the damaged item and all the packaging material in case UPS or Fed Ex pick up the item. If you order shipped via USPS Priority Mail it is necessary for you to take the item in it's original packaging and your purchase receipt to your local post office to file the claim. From there, The 13th Colony will handle the claim and make every effort to send you a replacement item promptly.
The 13th Colony is located 2 miles south of the Minocqua Bridge (downtown Minocqua). We are on the west side of the highway down in a hollow!
If coming from the North:
Take US Highway 51 South, once you cross the Minocqua Bridge you are only 2 miles from us! We are the first entrance after Bolger Lake Road on your right. We are down in a hollow and we do sneak up on you when you are coming from the north!
If coming from the South:
Take US Highway 51 North. We are located just down the hill from Stoney Creek Home & Garden Center. We are on the left side of the highway and share an entrance with Sleep Central.